If you want your business to grow, it’s a good idea to improve your communication with your clients. If there is a divide between you and your clients, nothing will get done and there’s a chance your client won’t speak highly of you or the work you and your team product.
We wanted to share tips to help you improve your client communication and relationship so you’re m ore profitable.
- Have the client have one point of contact at your company. He or she will get confused if they have to talk to too many people. For any question or concern, there is 1 person they can turn to that will handle it and respond to them at any time.
- Don’t use fancy construction jargon with your clients. Do you want your doctor talking in strange medical terms? No, you want him or her to be relatable. They know you’re an expert but they also want to know what you’re saying. If they can understand you, they will have confidence in you.
- Always show and prove your dependability.
- Show clients past projects you’ve worked on even give them the names of past clients for them to contact.
- Be readily available for your client.
- Use the latest tools and technologies with your clients so they know you value new ways of doing construction.
- Show them before and after pictures of other similar projects so they will understand the scale of the project.
- Use apps to help explain or show work better.
- Constantly update your client through the construction progress. This helps build and maintain trust. Learn how much your clients wants to be updated.
- Stick to a schedule as best as possible but tell clients immediately if it changes and why.
Not only is it important to communicate effectively with clients, it’s also essential that you are a licensed contractor who only hires other licensed contractors. When you’re licensed, a client will trust you infinitely more. Besides when you’re licensed, there is also less change of legal issues, because you are license and insured.
If you still need a Florida contractor’s license, we can help make it happen for you! As a Florida contractor licensing company, it is our job to help you get licensed, and we make the process stress-free and fast! To get started on getting your Florida contractor’s license, click here or call 239-777-1028.