Being a good contractor isn’t just about your skillset (with your hands) or your contractor’s license, it’s your ability to communicate effectively with clients. Without your customers, you have no job! It isn’t just the face-to-face communication that is important, it’s the phone calls, emails and other messages that customers judge your communication skills on.
If a customer calls your contractor business to inquire about your work and that initial call was a bad experience for them, he or she probably won’t pursue working with you further. Statistically, if a customer has a good phone experience with you, there’s an 80% they will be a repeat customer. If it’s a bad phone experience, 74% of people will look for another contractor.
You want to be available to your customers as much as possible; however, this can be tough if you have a small team. Everyone is busy doing their jobs and manning the phones 24/7 may not be possible. If this is case, you may want to think about hiring a receptionist or a remote receptionist to help provide quality service to your customers, whether they’re old or new. Also, you won’t have to stop being productive in your work for every phone call.
Customers are likely to stick with you if a real person answers the phone instead of an answering machine. Whether an in-house receptionist or remote receptionist, you are able to tell this receptionist exactly what questions to ask and information to get, so the customer feels heard, and they feel like they’re going through step 1 in the process of connecting with you.
Your customers will find you approachable, trustworthy and reliable because you always will have a person picking up the phone ready to help them. You also won’t lose time and money on the job being on the phone. You can focus your attention on your projects instead of phone calls that may not even be worth your time. A receptionist is good at weeding out promising leads from bogus calls.
You never have to worry about missing a potential customer due to you being busy or taking a break or being on the road. If you’re tight on money, a remote receptionist is more affordable than an in-house receptionist.
If you still need to get your contractor’s license, let us help you! We make getting your Florida contractor’s license, fast and easy. We are a Florida contractor licensing company. We will do the work for you! We will work with you every step of the way until you are licensed. To get started on the Florida contractor license process, click here or call us at 239-777-1028.