To be a contractor, you need good communication skills. You don’t necessarily have to be a “people person,” per se, but you do have to know how to effectively communicate with clients, or else projects can end up being disasters. Communication is key as a contractor. Not only do you need to talk with the clients, but you must communicate with your fellow contractors, vendors, managers, supervisors, etc., to be able to get a job done.
It’s essential to develop a relationship with your client. In order to have a positive relationship with the client, a contractor must be clear, honest and in consistent communication with that client. By developing quality, positive relationships with these clients, they may call you back for additional work, or refer you to other clients for more business; they can even review you positively on the internet or an advertisement, which would increase your visibility and trustworthiness leading to more jobs.
So, how does one create this “ideal” relationship with a client? Like stated before, communication Is key, and it has to be hey from start to finish of the project. Get to truly know your clients wants, needs, and expectations. Continue to contact or meet with the client during the process to update them on the work to keep them in the know while letting them have a say in the decision-making process. When talking to the client, keep it clear and simple. Don’t use contractor lingo that is unknown and confusing to the client. You want them to feel comfortable not confused.
Figure out the best way to communicate with your client. Who is the point of contact? Should they be reached by email, telephone, or text? How will the payment occur? How will invoices be dealt with? Answering these questions will help the flow of communication throughout the entire job.
Staying organized will also help with your communication. Relying details in a concise, clear, organized matter with bring great relief and trust in you from the client. Whether you write about the project, send photographs, bring the client to the work site, or contact often with status updates, let them know your process and make them feel like they are working with you.
At the end of the day, you and your client are working together to complete this job, and it benefits both parties greatly if everything works out successfully and runs smoothly.
Bad communication can even lead your client to leave you mid-project, which would be a disaster. So remember, do everything within your power to effectively communicate with them every step of the way.
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