Communication is Key with the Client for a Contractor

To be a contractor, you need good communication skills. You don’t necessarily have to be a “people person,” per se, but you do have to know how to effectively communicate with clients, or else projects can end up being disasters. Communication is key as a contractor. Not only do you need to talk with the clients, but you must communicate with your fellow contractors, vendors, managers, supervisors, etc., to be able to get a job done.

It’s essential to develop a relationship with your client. In order to have a positive relationship with the client, a contractor must be clear, honest and in consistent communication with that client. By developing quality, positive relationships with these clients, they may call you back for additional work, or refer you to other clients for more business; they can even review you positively on the internet or an advertisement, which would increase your visibility and trustworthiness leading to more jobs.

So, how does one create this “ideal” relationship with a client? Like stated before, communication Is key, and it has to be hey from start to finish of the project. Get to truly know your clients wants, needs, and expectations. Continue to contact or meet with the client during the process to update them on the work to keep them in the know while letting them have a say in the decision-making process. When talking to the client, keep it clear and simple. Don’t use contractor lingo that is unknown and confusing to the client. You want them to feel comfortable not confused.

Figure out the best way to communicate with your client. Who is the point of contact? Should they be reached by email, telephone, or text? How will the payment occur? How will invoices be dealt with? Answering these questions will help the flow of communication throughout the entire job.

Staying organized will also help with your communication. Relying details in a concise, clear, organized matter with bring great relief and trust in you from the client. Whether you write about the project, send photographs, bring the client to the work site, or contact often with status updates, let them know your process and make them feel like they are working with you.

At the end of the day, you and your client are working together to complete this job, and it benefits both parties greatly if everything works out successfully and runs smoothly.

Bad communication can even lead your client to leave you mid-project, which would be a disaster. So remember, do everything within your power to effectively communicate with them every step of the way.

Looking to become a Florida contractor? Or start your own business? Need a license? We can help! We are a Florida contractor company who helps contractors get their Florida contractor’s licenses and business licenses. For more information and to get started, click here or call 239-777-1028.

 

 

Hone your pitch: Bidding tips for contractors

You just had a great meeting with a client about a home improvement job, and now you’ve been asked to provide an estimate for the project. You know they’re pricing the work with other contractors, so it’s important to put your bid in writing for the homeowner to review.

 

When it comes to writing a bid, it’s important to be clear and communicate effectively so that your proposal is taken seriously. Consider it your business pitch.

 

Here a few tips for creating a winning proposal:

 

Presentation counts. In most cases, the format of the bid is up to you, but presentation is important. Use a professional letterhead on white-colored, business-grade paper.

 

On the first page, be sure to include your name (or your company’s name), the client’s name, the address of the project site, and the bid date. Write a short executive summary that provides an overview of the project, as well as your professional qualifications (including any licenses you hold) and/or relevant work experience.

 

Think about how you want to present the bid; offering it in person is always more effective than mailing or emailing it.

 

–Be detailed about the scope of the work. Provide the client with a detailed description of the work you will perform. The estimate, or quote, shouldn’t be buried; it should be easy to find.

 

Be sure to include the number of hours that the project will take, the date that the project will be substantially completed by, and what the final product will look like. A project timeline should include any inspection work that’s required.

 

Project changes are inevitable, so be sure to spell out any uncertainties that could cause potential delays, especially if you’re working on multiple projects at the same time. (For more on how to address project changes, check out Joshua Glazov’s Construction Law Today blog.)

 

Will subcontractors be used? That needs to be spelled out, too.

 

–Be clear about costs and how you’d like to be paid. Your bid should show the client how much materials will cost, and what your hourly wage is. When determining the cost of materials, be sure to factor-in time spent purchasing and transporting them.

 

Be clear about payment terms, including any initial deposits, partial payments, and final payment. Note how long the estimate is good for, as materials prices change over time.

 

Avoid mistakes. Don’t undercut your work by under-bidding; an unrealistic bid could lead to cost overruns, delays, and complaints.

 

It’s important to be tactful: Don’t ask to see any competing bids; it might make the client doubt that you’re giving them the best price possible.

 

And while it’s important to feel confident you’ll be paid once the job is complete, avoid asking for personal information that’s TOO personal, such as an individual’s credit score, employment status, the bank they use, etc.

 

Be timely. By offering a bid within 2-3 business days, you’re letting the client know you’re serious about the job. Not getting back to the client within 5-7 business days will likely hurt your chances.

 

Once the bid is approved, it’s time to draft a contract. An example of a residential contract can be found here.

 

Before you submit your bid, make sure you have all the right government-issued licenses to perform the job. A Florida contractor licensing company can help individuals and companies navigate the state’s licensing requirements, with approvals as quick as 10 days. For more information on Florida contractor requirements or to get an application started, visit our Florida contractor licensing page. or call 239-777-1028.